Privacy, Terms & Cancellation

Last updated 14 August 2026. These policies apply to bookings made through the GLS Black app, this website, and by telephone.

1 · Privacy Policy

1.1 Who we are

General Limo Services Inc., trading as GLS Black, operates a chauffeured black car service in California under CPUC charter-party carrier authority TCP 46894-B. By using the app, this website, or booking by phone, you agree to this policy.

1.2 What we collect

Personal information — full name, phone number, email address, pickup and drop-off addresses, trip details, and any special instructions you give us. For airport bookings, your flight number.

Payment information — payments are processed by Stripe. We do not store card numbers on our systems. Stripe collects and holds card details, billing address and transaction records under its own policy.

Location data — pickup and drop-off locations, and GPS during an active trip for routing and fare calculation.

Technical data — IP address, device and browser type, cookies and usage analytics. We use Google Firebase for authentication and data storage, and Google Analytics for site traffic.

1.3 How we use it

To process bookings, calculate fares, take payment, send booking updates, maintain the trip records a licensed carrier is required to keep, and improve the service. We do not sell personal information.

1.4 Who sees it

Your assigned chauffeur sees only what's needed to complete the trip: your name, contact number, pickup and destination. Corporate account administrators see trips booked under their account. We share data with Stripe for payment processing and with Google Cloud and Firebase as infrastructure providers. Form submissions on this website are processed by Formspree, which receives the name, phone number, email address and trip details you enter. We disclose information if legally required. We do not sell or rent data.

1.5 California privacy rights (CCPA / CPRA)

California residents may request access to their data, request deletion, or request correction. Email [email protected]. We verify identity before acting on a request.

1.6 Retention

Booking and transaction records are retained for tax, legal and operational purposes, including the records required of a charter-party carrier.

1.7 Security

We apply reasonable security measures. No system is completely secure, and we don't claim otherwise.

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2 · Terms of Service

2.1 Agreement

Booking a ride with GLS Black means you accept these terms.

2.2 The service

GLS Black provides pre-scheduled chauffeured transportation in California. Trips are performed by General Limo Services Inc. or by independent partner carriers, each holding their own CPUC charter-party carrier authority and commercial liability insurance, verified before dispatch.

2.3 Booking confirmation

A booking is confirmed once payment is authorized and you receive confirmation by email or SMS. We reserve the right to refuse service.

2.4 Pricing

Fares may include a base fare, mileage and time charges, an hourly rate where selected, airport fees, tolls and parking. The final price is shown before you confirm.

2.5 Passenger conduct

Passengers must follow safety instructions, wear seatbelts, not damage the vehicle and not engage in illegal activity. We may end a trip if safety is compromised.

2.6 Limitation of liability

GLS Black is not liable for delays caused by traffic or weather, for missed flights, or for personal belongings left in a vehicle. Passengers are responsible for their own items.

2.7 Changes

Pricing and policies may change. The version published here at the time of your booking is the one that applies to it.

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3 · Cancellation Policy

This is the same policy shown in the GLS Black app and applied to every booking.

3.1 Free cancellation

Cancel more than one hour before your scheduled pickup and there is no charge. A full refund goes back to your original payment method, typically arriving within 5–10 business days.

3.2 Late cancellation

Cancel less than one hour before pickup and the full fare is charged, with no refund. This covers driver preparation, vehicle allocation and the trip we turned down to hold your slot.

3.3 Driver en route or arrived

Once your driver is on the way, or has arrived at the pickup location, cancelling means the full fare is charged. The driver has already committed time and fuel to your trip.

3.4 No-show

If you don't appear within 15 minutes of the scheduled pickup time, the booking is marked a no-show and the full fare is charged. For airport pickups this window is 60 minutes — your driver waits up to an hour past the scheduled time at no extra charge.

3.5 If we're late

If your driver is more than 15 minutes past the scheduled pickup time, you may cancel free of charge with a full refund. If we cancel your ride, you're refunded in full automatically.

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4 · Refunds

Refunds are issued where a cancellation falls inside the free window, where a driver is more than 15 minutes late, where we cancel, or where the service could not be completed through our fault.

No refund is issued for no-shows, late cancellations, passenger misconduct, or delays outside our control such as traffic and weather.

Refunds are processed through Stripe and take 5–10 business days depending on your bank.

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5 · Cleaning & damage

If a passenger causes interior damage, is sick in the vehicle, or spills something requiring deep cleaning, a cleaning fee of up to $500 may be charged to the card on file. The fee reflects the actual cost of cleaning and the time the vehicle is out of service.

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6 · Governing law

These policies are governed by the laws of the State of California. Any dispute is subject to the jurisdiction of the California courts.

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7 · Contact

General Limo Services Inc.
CPUC charter-party carrier authority TCP 46894-B
Burlingame, California

Email [email protected]
Bookings (650) 576-8023
Emergency, trips in progress only (415) 683-9548